Privacy Policy
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FRIENDS FOR PETS PRIVACY POLICY
Friends for Pets ( "We" ) are committed to protecting and respecting your privacy. This policy (together with our terms of use https://www.friendsforpets.co.uk/terms-and-conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (GDPR), the data controller is RWJW Limited of Friends for Pets at The Meadows, Lippiatt Lane, Shipham, BS25 1QP. Our nominated representative for the purpose of the regulation is Rebecca Wilson. Our newsletter is managed and sent via https://www.emailblasteruk.com/. https://www.emailblasteruk.com/ is the data processor for our newsletter.WHAT INFORMATION DO WE COLLECT FROM YOU?
We will collect and process the information you give us when filling in forms on our website www.friendsforpets.co.uk or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics to help us improve and optimise our site for our users. The personal data we collect from you for you to receive the newsletter will include your email address.SENSITIVE DATA
For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of recruitment and the purpose is to promote the security of our client’s homes and pets that you have access to during your work with us. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these. If the manager is unsure how to proceed they may discuss this in person, not via email, with Rebecca Wilson at head office but anonymising the pet carer in question.HOW WILL WE USE THIS INFORMATION ABOUT YOU?
We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties other than for our email newsletter processor, https://www.emailblasteruk.com/. As part of delivering our newsletter we share your personal data with an email service provider which acts as the data processor for this.HOW DO WE STORE YOUR INFORMATION?
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely. If you wish for us to keep your data for longer than this please let us know. We are happy to reinstate your information at any point in the future should you wish to use our services again. As we use https://www.emailblasteruk.com/ to manage and send our newsletter, newsletter subscribers email addresses will be lawfully collected, processed and shared with https://www.emailblasteruk.com/ for the purposes of providing the service. https://www.emailblasteruk.com/ is a UK based service with UK based data servers.KEEPING YOUR INFORMATION UP TO DATE
If any information about you or your pet changes then please let us know so we are able to update our records. We will ask you to fill in a registration form on an annual basis as a matter of routine just to ensure we have everything up to date.WHO HAS ACCESS TO YOUR DATA
Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses subcontractors (“pet carers”) to carry out services for us and they will be provided with your details in case of an emergency with your pet and also so they are able to find your home to carry out your booking with us. You will have the opportunity to meet your pet carer who is carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to any part of your information then please let us know. In the event that we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.MARKETING
We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every newsletter to opt out of the mailing list. If you no longer wish to be contacted for information updates you can let us know at any time of click the ‘unsubscribe’ button in every newsletter. If you are not opted-in to our mailing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know. Why we need your dataWe collect personal data in order to:
- add you to our mailing list
- send you our newsletter
We will not:
- sell or rent your data to third parties
- share your data with third parties other than https://www.emailblasteruk.com/
How long we keep your data We will only keep your personal data for as long as you use our services and/ or subscribe to our newsletter. If you withdraw your consent at any time, we will remove you from the mailing list, and delete your personal data. At regular intervals we will draw subscriber’s attention to their right to withdraw their consent (unsubscribe).