Friends for Pets ( “We” ) are committed to protecting and respecting your privacy. This policy (together with our terms of use https://www.friendsforpets.co.uk/terms-and-conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is RWJW Limited (companies house number 07773122) of Friends for Pets at The Meadows, Lippiatt Lane, Shipham, BS25 1QZ. ICO Registration Number ZA609630. Our nominated representative for the purpose of the regulation is Rebecca Wilson. Our newsletter is managed and sent via https://www.emailblasteruk.com/. https://www.emailblasteruk.com/ is the data processor for our newsletter. Email Blaster is UK hosted so we do not routinely transfer personal data outside the UK.
We will collect and process the information you give us when filling in forms on our website www.friendsforpets.co.uk or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. We collect this information to be able to provide our services within our contract with you and for legitimate interests to be able to provide more information about our services and what you require from us. Some of the information about you and your pet is required by our licensing arranagement under licensing legislation. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics to help us improve and optimise our site for our users. The personal data we collect from you for you to receive the newsletter will include your email address.
For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of signing up and the purpose is to promote the security of our client’s homes and pets that you have access to during the services your provide. No DBS is copied or retained, only confirmation that checks were completed is recorded. Criminal offence date is processed in accordance with Schedule 1 Data Protection Act 2018. We ask pet carers to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these.
We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We do not share your information that we collect to third parties other than for our email newsletter processor, https://www.emailblasteruk.com/. As part of delivering our newsletter we share your personal data with an email service provider which acts as the data processor for this. We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We keep client, financial and complaint records for 6 years, enquiries that do not turn into bookings for 12 months and newsletter subscribers until consent is withdrawn. We delete any excessive data. All paper documents will be disposed of securely. If you wish for us to keep your data for longer than this please let us know. We are happy to reinstate your information at any point in the future should you wish to use our services again. As we use https://www.emailblasteruk.com/ to manage and send our newsletter, newsletter subscribers email addresses will be lawfully collected, processed and shared with https://www.emailblasteruk.com/ for the purposes of providing the service. https://www.emailblasteruk.com/ is a UK based service with UK based data servers.
If any information about you or your pet changes then please let us know so we are able to update our records. We will ask you to fill in a registration form on an annual basis as a matter of routine just to ensure we have everything up to date.
Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses subcontractors (“pet carers”) to carry out services for us. We share only the minimum personal information necessary for pet carers to fulfil their contractual duties. You will have the opportunity to meet your pet carer who is carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to any part of your information then please let us know. In the event that we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets. As part of our licensing with local authorities we may be asked to share basic details about you and your your pet with them or with DEFRA. This will not be treated confidentially by them.
We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. Marketing communications are sent only where we have obtained consent or where the soft opt-in exemption under PECR applies. You are given the opportunity in every newsletter to opt out of the mailing list. If you no longer wish to be contacted for information updates you can let us know at any time of click the ‘unsubscribe’ button in every newsletter. If you are not opted-in to our mailing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know. Email marketing is governed by Privacy and Electronic Communications Regulations (PECR).
We collect personal data in order to:
add you to our mailing list
send you our newsletter
We will not:
sell or rent your data to third parties
share your data with third parties other than https://www.emailblasteruk.com/
We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.
How long we keep your data We will only keep your personal data for as long as you use our services and/ or subscribe to our newsletter. If you withdraw your consent at any time, we will remove you from the mailing list, and delete your personal data. At regular intervals we will draw subscriber’s attention to their right to withdraw their consent (unsubscribe).
Under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights regarding the personal information we hold about you.
You have the right to:
To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We will respond to your request in accordance with applicable data protection laws and, where required, within 30 days of receiving your request. We may need to verify your identity before processing certain requests.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Our website does not currently use cookies to distinguish you from other users of our website.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 16th 2026.
You have the right to ask us not to process your personal data for newsletter purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document or clicking unsubscribe on all newsletters. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Where a personal data breach is likely to result in a high risk to your rights and freedoms, we will notify affected individuals and the Information Commissioner’s Office where required by law.
We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. Please see our full Data Protection Complaints Process here. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or Friends for Pets at The Meadows, Lippiatt Lane, Shipham, BS25 1QZ.
